Effective Date: Jul 1, 2025

Location: Applicable only at FUR: A VETRESKA Pet Store locations in Singapore

MEMBERSHIP ELIGIBILITY

• The FUR VIP Paws Membership is open to all customers aged 18 and above.
• Each membership is registered under one primary pet parent account and may be shared across multiple pets within the same household.
• To enjoy member perks, all pets must be registered under the same account at the time of membership activation.
• Memberships are intended for personal use only. Commercial use or misuse, including applying benefits or credits to unregistered pets, will result in immediate termination without refund.

MEMBERSHIP TIERS, PRICING & VALIDITY

- Membership duration begins from the date of purchase.

- Memberships and their associated benefits cannot be extended beyond the stated validity period unless otherwise specified in writing.

- Unused credits and benefits will expire at the end of the membership term.

MEMBERSHIP BENEFITS

- Applicable discounts are valid on standard-priced grooming services and retail merchandise only.

- All services and products are subject to price adjustments. Benefits and credits are applied at the prevailing rate at the time of use.

- Benefits are non-transferable, non-exchangeable, and subject to availability.

ACCOUNT CREDITS

- Prepaid deposits will be reflected as store credits usable only at FUR: A VETRESKA Pet Store locations in Singapore.

- Credits are valid for the duration of the membership term and cannot be exchanged for cash or transferred between members or pets.

- Any unused credits after expiry will be forfeited and are strictly non-refundable.

- Usage and balance are tracked internally. Members may request a transaction summary at any time. Any discrepancies must be raised within 14 days for review.

COMPLIMENTARY VOUCHERS FOR VETRESIKA & GIMMO

- Vouchers are non-exchangeable for cash or other brands unless otherwise stated.

- FUR is not responsible for any lost, misplaced, or expired vouchers.

MEMBERSHIP CANCELLATION & REFUND POLICY

All memberships are non-refundable once activated, except under the following exceptional circumstances
and verifiable circumstances:

1. Pet's Passing

- Written request and veterinary documentation required.

- Refunds will be prorated based on remaining credits.

2. Permanent Relocation Overseas

- Written proof required (e.g., flight booking, visa, overseas lease).

- Refunds will be prorated accordingly.

3. Severe Medical Condition (Pet)

- A veterinarian's letter must confirm that grooming is no longer suitable.

- Refunds will be considered on a case-by-case basis.

4. Cooling-Off Period (Within 7 Days of Purchase)

- If no services, credits, or complimentary items have been used, a full refund may be granted
upon written request.

Important Notes:

- A 10% administrative fee will apply to all approved refunds.

- If any credits have been used, refunds will be recalculated baseed on full a la carte pricing.

- Any complimentary perks redeemed (e.g., welcome gift, bonus credits, etc.) will be deducted from the refundable amount.

- Refunds will be processed within 14-21 business days upon approval.

- FUR reserves the right to deny any refund request that does not meet the stated criteria.

MEMBERSHIP SUSPENSION (ONE-TIME ONLY)

- Members may request a one-time suspension for up to 3 months due to temporary circumstances (e.g., pet surgery, extended travel).

- Requests must be submitted in writing and are subject to approval at FUR's discretion.

- If approved, membership validity will be extended accordingly.

TERMINATION OF MEMBERSHIP

- FUR reserves the right to suspend or terminate any membership due to misuse, fraudulent activity, or breach of terms.

- Cancellation of one pet's membership will not affect others within the same household.

MODIFICATION OF TERMS & CONDITIONS

- FUR may revise the membership benefits, pricing, or terms at any time.
Members will be notified of changes via email and/or in-store.

- Continued use of the membership after notification will constitute acceptance of the revised terms.

DATA PRIVACY

- Personal data is collected solely for the purpose of membership administration and communication.

- FUR does not share member information with third parties without consent.

- Members may request to review or update their data at any time.

FORCE MAJEURE

- In the event of disruptions (e.g., government regulations, natural disasters), FUR reserves the right to pause or reschedule services.

- Membership validity extensions may be granted at FlUR's discretion.

GOVERNING LAW

- These Terms & Conditions are governed by the laws of Singapore.

- Any disputes shall be subject to the exclusive jurisdiction of the Singapore courts.