FUR offers a wide range of grooming services tailored to meet the unique needs of your pet, including basic bath and brush, breed-specific styling, skin and coat treatments, and a selection of luxurious spa packages designed for pets of all ages, coat types, and skin sensitivities.

Absolutely! FUR is dedicated to providing exceptional grooming and spa experiences for both canine and feline companions. We understand the specific needs of each species and cater our services accordingly.

Yes, at FUR we take the health and safety of your pet seriously. We offer hypoallergenic and sensitive skin product options and will work with you to ensure that the grooming products used are safe and comfortable for your pet.

For the safety and focus of our grooming professionals, as well as the comfort of your pet, owners are generally not present during the grooming process. Rest assured, our skilled team provides a calm and nurturing environment for your pet at all times.

The duration of a grooming session can vary based on the service package selected, the size of the pet, and their coat condition. We can provide a more accurate time estimate upon assessing your pet’s specific needs.

Yes, FUR offers specialty treatments tailored to the life stage of your pet. Our 'Youth & Grace' collection is perfect for puppies and senior dogs, providing them with the gentle care and attention they require.

You can schedule an appointment by visiting our website, or stopping by our location at One Holland Village. We recommend booking in advance to secure your preferred time slot.

We kindly ask that you provide at least 24 hours notice if you need to cancel or reschedule your appointment to avoid a cancellation fee.

Beyond grooming, FUR provides a selection of health and wellness treatments, including mud baths, aromatic oil treatments, and paw rejuvenation services, all designed to promote the overall well-being of your pet.

FUR sets itself apart with a focus on luxury, personalized care, and a holistic approach to pet wellness. Our premium facilities, experienced groomers, and a wide array of specialized treatments ensure a premium experience for your pet.

For any further questions or to learn more about our services, please contact FUR directly. We’re here to help make your pet’s grooming experience as pleasant and luxurious as possible.

FUR's retail space offers a curated selection of VETRESKA products, including innovative toys, luxurious accessories, and daily care essentials. Each item is chosen for its quality and design to enrich the lifestyle of your pet. Alongside VETRESKA, FUR's retail space proudly offers a variety of premium pet foods, nutritious treats, and top-tier pet cleaning supplies. From innovative toys and luxurious accessories to the essentials of daily care, we handpick each item for its quality, design, and contribution to the holistic well-being of your pet. Our expansive product range is tailored to support the health, happiness, and stylish living of your cherished companions.

Yes, you can! While we offer a wide range of products in our physical store, our complete collection of VETRESKA products is available for online ordering. You can conveniently browse and purchase these innovative and luxurious items from our website, ensuring that your pet enjoys the best of VETRESKA, no matter where you are. For other premium pet foods, treats, and cleaning supplies, we welcome you to visit us at our store in One Holland Village.

The membership is open to all pet parents aged 18 and above. Each account is registered under one primary pet parent but can cover multiple pets in the same household.

No. Memberships are strictly for personal use and must be applied only to pets registered under your account. Using it for unregistered pets may lead to immediate termination without refund.

Your membership begins on the date of purchase and runs for the full term stated in your tier. Memberships and benefits cannot be extended unless otherwise approved in writing.

Unused credits, discounts, or benefits will automatically expire at the end of your membership term and are strictly non-refundable.

Members enjoy savings on standard-priced grooming services and retail merchandise. Please note that benefits are non-transferable, non-exchangeable, and subject to availability.

Prepaid deposits are stored as credits for use only at FUR: A VETRESKA Pet Store locations in Singapore. Credits:

• Cannot be exchanged for cash
• Cannot be transferred between members or pets
• Must be used within your membership term

You can request a transaction summary anytime, and any discrepancies must be raised within 14 days.

Vouchers are non-replaceable if lost, misplaced, or expired. Please keep them safe.

Memberships are non-refundable once activated, except under these circumstances:

• Pet’s passing (with veterinary proof)
• Permanent relocation overseas (with proof such as a flight or lease)
• Severe medical condition preventing grooming (with vet’s letter)
• Cooling-off period (within 7 days of purchase, if unused)

Refunds are prorated, subject to a 10% admin fee, and processed within 14–21 business days. Complimentary perks already redeemed will be deducted from the refund.

Yes. You may request a one-time suspension of up to 3 months (e.g., after pet surgery or during extended travel). Approval is at FUR’s discretion.

Yes. FUR reserves the right to suspend or terminate memberships if there is misuse, fraudulent activity, or breach of terms.

FUR may revise membership pricing, benefits, or terms at any time. Members will be notified via Whatsapp or in-store. Continued use of the membership indicates acceptance of updated terms.

Your data is used only for membership administration and communication. FUR does not share member information with third parties without consent. You may request to review or update your data anytime.

Yes, you may upgrade to a higher-tier membership during your active term. The upgrade fee will be calculated based on your remaining validity and credits.

Memberships are meant for one household only. If your family shares pets within the same home, they can be included. However, benefits cannot be extended to friends or pets outside your household.

Our retail team can provide your latest balance in-store at any time.

All discounts and credits are applied to the prevailing rates at the time of service or purchase. Price adjustments are part of the membership terms.

No. Membership discounts apply only to standard-priced items and grooming services. They cannot be combined with other ongoing promotions unless otherwise stated.

Yes, memberships can be purchased as gifts. The account will be registered under the recipient’s details when activated.

No. One membership covers multiple pets in the same household, as long as they are registered under your account at activation.

Yes. Early renewal is allowed, and your new term will begin immediately after your current membership ends. This ensures continuous perks with no gaps.

Absolutely! We welcome pet owners to visit our store with their pets anytime. Explore our selection of pet products, chat with our staff, and let your pet enjoy a friendly and pet-safe environment.

Yes, for your convenience, there are parking facilities available at One Holland Village, ensuring easy access to FUR for all our guests. You can enjoy your visit knowing that your vehicle is parked safely nearby.